eCommerce Know-How

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Accounting & Finance  Accounting and Finance providers give merchants the tools to identify, measure, and disseminate economic information (usually income and asset values) about their business allowing management to make informed decisions about how to run operations. 
Affiliate Marketing  Affiliate Marketing providers help retailers manage their relationships with affiliate networks. 
Auction Services  Auction Services providers offer solutions designed to facilitate the use of online auction places. 
Auctions  Auctions solution providers offer online auction-driven marketplaces for private and/or public consumption. 
CRM  Customer Relationship Management (CRM) companies provide software to track, manage, and report against customers across all phases of a customer life cycle, implement these tools, or manage customer relationships for eRetailers. 
Call / Contact Center & Customer Care  Call / Contact Center and Customer Care companies provide outsourced call center operations or high-touch customer care services or provide the software solutions to support those functions. 
Catalog Management  Catalog Management companies provide product catalog management software and/or services for print catalog layouts, catalog data management, and/or online catalog rich media. 
Comparison Shopping  Comparison Shopping companies and solutions aggregate and display product information, on a merchant's site or within a standalone portal, from many sites for the purposes of product information re-distribution and/or side-by-side comparisons (e.g., price comparison, ratings, features etc.). Includes Comparison Shopping Engines (CSE) and Onsite Comparison Shopping (OCP) solutions. 
Consultancy & Advisory  Consultancy and Advisory providers help eCommerce merchants improve the effectiveness of corporate strategy, planning, process, or operations by assessing business needs and reviewing business functions, plans and directions. The process can involve, but is not limited to, benchmarking and evaluation, strategic planning, needs assessment, planning, project management, vendor selection, and industry advice. These providers typically recommend, but do not provide implementation or development resources. 
Content Delivery Networks (CDNs)  Content Delivery Networks companies provide eRetailers with dispersed content delivery across a network of servers throughout a geographical region or services to implement content delivery. 
Content Management Systems  Content Management companies provide software to manage content creation, approval and publishing, or implement this software or manage content for eRetailers. 
Customer Satisfaction Measurement & Survey  Customer Satisfaction Measurement or Survey companies provide software or tools to track, manage, and report against customer satisfaction, software to implement and manage surveys, or implement or manage these tools for eRetailers. 
Customer & Web Information  Customer and Web Information companies provide customer demographics, internet-wide site metrics, and other customer centric data and information. 
Databases, Data Mining & Warehousing  Database, Data Mining & Data Warehousing companies provide database / data warehousing software, data migration / cleansing tools, or to service providers who implement or manage these tools for eRetailers. 
Demand Management Solutions  Demand Management Solutions companies provide services or solutions to manage and predict customer demand, merchandise, optimize pricing, etc. 
eCommerce Platforms  eCommerce Platforms companies develop and implement eCommerce sites including, at a minimum, product and category management, customer accounts, online order processing, reporting, and external integrations on their own software or a generally available technology.  
ERP  Enterprise Resource Planning (ERP) providers install and/or manage an integrated information system that serves all departments within the enterprise. An ERP system can include software for manufacturing, order entry, accounts receivable and payable, general ledger, purchasing, warehousing, transportation and human resources. Its origin was in manufacturing and production planning, which began as Material Resource Planning (MRP) systems. 
Email Marketing  Email Marketing companies provide solutions or tools for outsourced email marketing, email campaign tracking, or newsletters. 
Fulfillment, Warehousing, Returns & Logistics  Fulfillment, Warehousing, Returns, and Logistics companies and solutions facilitate the outsourcing of these services for eRetailers.  
Gifting & Gift Services  Solutions designed to provide and support the use of Gifting and Gifting-related services. These can include but are not limited to the facilitation and enhancement of gift messaging, gift reminders, gift wrapping, and greeting cards. 
In-Home Delivery Services  In-Home Delivery Services companies and solutions allow eRetailers to provide "white-glove" at-home delivery and set-up (excludes 'shipping only' companies). 
ISPs & Hosting  Internet Service Providers (ISPs) and Hosting Companies provide solutions that offer customers access to the internet and / or sells space on provider web services to the public for their web sites and applications. 
Interactive & Web Agency  Interactive Web Agency companies provide interactive design services or web interactive development services for eRetailers 
International/Localizaton   Companies which offer solutions and services that include international eCommerce or localization of eCommerce sites such as international language translations, shipping, currency, tax or operations. 
Kiosk Systems  Kiosk Systems companies provide the hardware and/or software for the creation and management of self-service computing terminals that can be used for eCommerce driven sales in public and private physical locations such as, but not limited to, malls, retail stores, and airports. 
Loyalty, Coupon & Incentive Programs  Loyalty, Coupon, or Incentive Programs companies provide tools or software to create, manage and track these programs, or implement or manage these tools for eRetailers. 
Marketing & Advertising  Marketing Advertising companies provide marketing services, tools, and ad creation and/or placement. 
Media / Publication / Analyst  Media, Publication, Analyst companies provide public relation services, create and distribute online or offline publications, or create and distribute research reports. 
Mobile Applications  Mobile Apps companies develop and implement dedicated applications for mobile devices, specifically for smart phones such as iPhones, Android, and BlackBerry. Mobile apps can be created for purely marketing purposes or can be created to sell products.  
Mobile Marketing  Mobile Marketing companies are designed to help eRetailers acquire site traffic / leads through marketing services, tools, and ad creation and/or placement for mobile devices. 
Mobile Commerce  Mobile Commerce companies develop and implement mobile eCommerce sites on their own software or a generally available technology.  
Online Customer Service  Online Customer Service solutions encompasses a wide range of tools and services designed to provide customers with self-service, interactive, and live support options when shopping on a site. Common examples are customer facing knowledge bases, automated problem solvers, live chat, and web sharing tools. 
Online Merchandising  Online Merchandising companies provide services, tools or software to create, implement, manage and track online merchandising features. 
Order Management Systems (OMS)  Order Management Systems (OMS) companies provide tools or software to manage online or offline orders (non-POS) once the order is placed and now needs to be fulfilled.  
PPC / SEM  PPC (Pay Per Click) / SEM solutions are designed to help eRetailers acquire site traffic / leads through the advertisement and promotion products and/or services through search engines and other off-site referrals. 
Payment Security & Fraud Prevention  Payment Security Fraud Prevention refers to the set of tools or solutions that secure payment information or protect transactions from corruption, identity theft, etc. and track, detect, prevent and/or respond to online order fraud for eRetailers. 
Payments Management & Processing  Payments Management Processing companies provide tools or software to accept and manage payments for online eRetailers.  
Personalization  Personalization companies provide services, tools or software to personalize the customer experience or personalize products throughout the order process. 
Printing  Printing companies print and/or distribute printed material from online sites. 
Professional Services / Integrators  Professional Services and Integrator companies provide solutions that are based on professional expertise or specialization rather than on a product developed in-house for distribution. These solutions involve, but are not limited to, the development / deployment of a system on behalf of another solution or provider, custom software development, optimization / expansion of an installed solution, systems / solution integration and migrations. 
Rich Media  Rich Media, Imaging or Modeling companies provide dynamic rich media tools or services to visually manipulate the customer experience or other aspects of online eCommerce for eRetailers.  
SEO  SEO companies provide tools or services to improve or optimize search engine rankings and visibility for the generation of unsolicited free site traffic and leads. 
Search  Site Search companies provide search engines to search online products, static and / or user-generated content and display results integrated to the product or content. This category also refers to companies that offer services to implement site search or to help improve eRetailers' search results. 
Security & Compliance  Security Compliance solutions provide software and services designed to prevent, detect, and/or repair vulnerabilities against security and legal threats before they become an issue for the eRetailer and their clients. 
Shipping & Packaging  Shipping or Packaging companies provide software to ship products, shipping services, packaging tools, software or supplies.  
Shopping Cart Software  Shopping Cart Software companies provide software to order products online from an external catalog application. This software may contain promotions and user management, but does not contain catalog management.  
Shopping Channel/Marketplace Management  Shopping Channel or Marketplace Management companies provide services or software to extract products from eCommerce sites, manage product feeds to external shopping channels or marketplaces.  
Social Shopping  Social Shopping companies that provide social networking/shopping tools, software or services. 
Staffing/Recruiting/HR  Staffing, Recruiting and HR companies provide these services, on an outsourced basis, for eRetailers. 
Supply Chain Management / RFID  Supply Chain Management and RFID companies provide tools, software or services to plan, implement and control eRetailers supply chain or provide hardware, software or radio-frequency identification (RFID) services. 
Systems Integration  Systems Integration 
Tax  Tax companies tax software, tools, data or reporting solutions or services for eRetailers. 
Uncategorized   
Video  Video companies provide software, tools or services for creating, editing, managing or publishing online video service. 
Web Analytics  Web Analytics companies provide software or tools for tracking, reporting and planning online browser activity or implement these services for eRetailers. 
Web Design, Graphics & Usability  Web Design, Graphics and Usability companies provide website design, image management and manipulation, and usability testing / improvement for eRetailers. 
Website Performance  Website Performance companies provide software, tools or services to track and report against online site, server, network, or integration performance. 
Website Testing and Monitoring Services  Website Testing and Monitoring Services companies provide solutions or tools to test website functionality, monitor site Availability Performance. 



eCommerce Know-How Solution Finder

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The eCommerce Know-How Solution Finder shortcuts your research time in finding solutions that fit your needs. Create a short list of solution options based by filtering on key criteria that are important or relevant to your business. Once a shorter list is created, drill down to detailed information including key capabilities, proof points and pricing.


Using the eCommerce Know-How Solution Finder

  • Step 1 - this page: Select a Solution Category from the left navigation or below.
  • Step 2 - next page: Refine your solution list by filtering key criteria presented in the left navigation; results will immediately adjust to selected criteria.
  • Step 3 - next page: Choose any Solution to view over detailed data points on specific solutions by clicking on a solution name.
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