eCommerce Know-How

Provider Directory

MarketLive® Call Center and Order Management

Category: Order Management Systems (OMS)
Customer service is key to driving average order value and growing
a retail customer base. MarketLive customer care features help
customers find the information they need during the purchase
process. With the same tool, customer service representatives
are able to meet customer expectations with product information,
order history, account history, shipping and availability information,
all of which is right at their fingertips. MarketLive customer care
features are built in at every step of the purchase process to deliver
a satisfying shopping experience that builds trust and loyalty.

MarketLive Customer Care and Order Management features help
customer service representatives manage customer accounts,
answer inquiries, locate a store, facilitate returns or check order status.

- Customer Care Efficiency—Customer information and history
as well as billing, shipping and order status are readily available to
customer care representatives
- Order Management—Mange orders, shipping, returns, inquiries,
and status
- Cross-sells and up-sells—drive more revenue and make
recommendations for out of stock items.
Ken Burke
Founder & Chairman

There are 26 solutions from 27 vendors in this category in the Provider Directory. Check it out!

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