eCommerce Know-How

Provider Directory

Resonance Call Center

Category: Personalization

Personalization and Revenue Optimization

 

Resonance® Call Center™ is a real-time, multi-channel personalization and optimization service that uses behavioral profiling to deliver highly personalized product and offer recommendations for customers calling into a call center. The profile is based on the shopper's call center purchase history and, if available, their most recent interactions with the website.

 

Benefits:

* Optimize revenue with more sales, higher AOV, greater items per order and better conversion rates
* Engage shoppers immediately with personalized recommendations tailored in real-time to the context of their order
* Convert shoppers with optimized product recommendations, cross-sells, up-sells, and promotional offers
* Reduce costs and IT workload with less time spent on manual management of recommendations and personalization
* Control merchandising rules and business drivers to your specifications
* Analyze with in depth, real-time reports and analytics

There are 20 solutions from 16 vendors in this category in the Provider Directory. Check it out!

Check it out now