eCommerce Know-How

Provider Directory

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  • 8 Companies
    Accounting and Finance providers give merchants the tools to identify, measure, and disseminate economic information (usually income and asset values) about their business allowing management to make informed decisions about how to run operations.
  • 21 Companies
    Affiliate Marketing providers help retailers manage their relationships with affiliate networks.
  • 2 Companies
    Auction Services providers offer solutions designed to facilitate the use of online auction places.
  • 1 Companies
    Auctions solution providers offer online auction-driven marketplaces for private and/or public consumption.
  • 20 Companies
    Customer Relationship Management (CRM) companies provide software to track, manage, and report against customers across all phases of a customer life cycle, implement these tools, or manage customer relationships for eRetailers.
  • 30 Companies
    Call / Contact Center and Customer Care companies provide outsourced call center operations or high-touch customer care services or provide the software solutions to support those functions.
  • 8 Companies
    Catalog Management companies provide product catalog management software and/or services for print catalog layouts, catalog data management, and/or online catalog rich media.
  • 14 Companies
    Comparison Shopping companies and solutions aggregate and display product information, on a merchant's site or within a standalone portal, from many sites for the purposes of product information re-distribution and/or side-by-side comparisons (e.g., price comparison, ratings, features etc.). Includes Comparison Shopping Engines (CSE) and Onsite Comparison Shopping (OCP) solutions.
  • 13 Companies
    Consultancy and Advisory providers help eCommerce merchants improve the effectiveness of corporate strategy, planning, process, or operations by assessing business needs and reviewing business functions, plans and directions. The process can involve, but is not limited to, benchmarking and evaluation, strategic planning, needs assessment, planning, project management, vendor selection, and industry advice. These providers typically recommend, but do not provide implementation or development resources.
  • 7 Companies
    Content Delivery Networks companies provide eRetailers with dispersed content delivery across a network of servers throughout a geographical region or services to implement content delivery.
  • 26 Companies
    Content Management companies provide software to manage content creation, approval and publishing, or implement this software or manage content for eRetailers.
  • 13 Companies
    Customer Satisfaction Measurement or Survey companies provide software or tools to track, manage, and report against customer satisfaction, software to implement and manage surveys, or implement or manage these tools for eRetailers.
  • 5 Companies
    Customer and Web Information companies provide customer demographics, internet-wide site metrics, and other customer centric data and information.
  • 15 Companies
    Database, Data Mining & Data Warehousing companies provide database / data warehousing software, data migration / cleansing tools, or to service providers who implement or manage these tools for eRetailers.
  • 0 Companies
    Demand Management Solutions companies provide services or solutions to manage and predict customer demand, merchandise, optimize pricing, etc.
  • 139 Companies
    eCommerce Platforms companies develop and implement eCommerce sites including, at a minimum, product and category management, customer accounts, online order processing, reporting, and external integrations on their own software or a generally available technology.
  • 5 Companies
    Enterprise Resource Planning (ERP) providers install and/or manage an integrated information system that serves all departments within the enterprise. An ERP system can include software for manufacturing, order entry, accounts receivable and payable, general ledger, purchasing, warehousing, transportation and human resources. Its origin was in manufacturing and production planning, which began as Material Resource Planning (MRP) systems.
  • 43 Companies
    Email Marketing companies provide solutions or tools for outsourced email marketing, email campaign tracking, or newsletters.
  • 50 Companies
    Fulfillment, Warehousing, Returns, and Logistics companies and solutions facilitate the outsourcing of these services for eRetailers.
  • 1 Companies
    Solutions designed to provide and support the use of Gifting and Gifting-related services. These can include but are not limited to the facilitation and enhancement of gift messaging, gift reminders, gift wrapping, and greeting cards.
  • 3 Companies
    In-Home Delivery Services companies and solutions allow eRetailers to provide "white-glove" at-home delivery and set-up (excludes 'shipping only' companies).
  • 11 Companies
    Internet Service Providers (ISPs) and Hosting Companies provide solutions that offer customers access to the internet and / or sells space on provider web services to the public for their web sites and applications.
  • 20 Companies
    Interactive Web Agency companies provide interactive design services or web interactive development services for eRetailers
  • 2 Companies
    Companies which offer solutions and services that include international eCommerce or localization of eCommerce sites such as international language translations, shipping, currency, tax or operations.
  • 0 Companies
    Kiosk Systems companies provide the hardware and/or software for the creation and management of self-service computing terminals that can be used for eCommerce driven sales in public and private physical locations such as, but not limited to, malls, retail stores, and airports.
  • 10 Companies
    Loyalty, Coupon, or Incentive Programs companies provide tools or software to create, manage and track these programs, or implement or manage these tools for eRetailers.
  • 18 Companies
    Marketing Advertising companies provide marketing services, tools, and ad creation and/or placement.
  • 1 Companies
    Media, Publication, Analyst companies provide public relation services, create and distribute online or offline publications, or create and distribute research reports.
  • 4 Companies
    Mobile Apps companies develop and implement dedicated applications for mobile devices, specifically for smart phones such as iPhones, Android, and BlackBerry. Mobile apps can be created for purely marketing purposes or can be created to sell products.
  • 0 Companies
    Mobile Marketing companies are designed to help eRetailers acquire site traffic / leads through marketing services, tools, and ad creation and/or placement for mobile devices.
  • 11 Companies
    Mobile Commerce companies develop and implement mobile eCommerce sites on their own software or a generally available technology.
  • 14 Companies
    Online Customer Service solutions encompasses a wide range of tools and services designed to provide customers with self-service, interactive, and live support options when shopping on a site. Common examples are customer facing knowledge bases, automated problem solvers, live chat, and web sharing tools.
  • 13 Companies
    Online Merchandising companies provide services, tools or software to create, implement, manage and track online merchandising features.
  • 31 Companies
    Order Management Systems (OMS) companies provide tools or software to manage online or offline orders (non-POS) once the order is placed and now needs to be fulfilled.
  • 33 Companies
    PPC (Pay Per Click) / SEM solutions are designed to help eRetailers acquire site traffic / leads through the advertisement and promotion products and/or services through search engines and other off-site referrals.
  • 8 Companies
    Payment Security Fraud Prevention refers to the set of tools or solutions that secure payment information or protect transactions from corruption, identity theft, etc. and track, detect, prevent and/or respond to online order fraud for eRetailers.
  • 23 Companies
    Payments Management Processing companies provide tools or software to accept and manage payments for online eRetailers.
  • 16 Companies
    Personalization companies provide services, tools or software to personalize the customer experience or personalize products throughout the order process.
  • 1 Companies
    Printing companies print and/or distribute printed material from online sites.
  • 9 Companies
    Professional Services and Integrator companies provide solutions that are based on professional expertise or specialization rather than on a product developed in-house for distribution. These solutions involve, but are not limited to, the development / deployment of a system on behalf of another solution or provider, custom software development, optimization / expansion of an installed solution, systems / solution integration and migrations.
  • 13 Companies
    Rich Media, Imaging or Modeling companies provide dynamic rich media tools or services to visually manipulate the customer experience or other aspects of online eCommerce for eRetailers.
  • 41 Companies
    SEO companies provide tools or services to improve or optimize search engine rankings and visibility for the generation of unsolicited free site traffic and leads.
  • 11 Companies
  • 3 Companies
    Security Compliance solutions provide software and services designed to prevent, detect, and/or repair vulnerabilities against security and legal threats before they become an issue for the eRetailer and their clients.
  • 6 Companies
    Shipping or Packaging companies provide software to ship products, shipping services, packaging tools, software or supplies.
  • 6 Companies
    Shopping Cart Software companies provide software to order products online from an external catalog application. This software may contain promotions and user management, but does not contain catalog management.
  • 11 Companies
    Shopping Channel or Marketplace Management companies provide services or software to extract products from eCommerce sites, manage product feeds to external shopping channels or marketplaces.
  • 18 Companies
    Social Shopping companies that provide social networking/shopping tools, software or services.
  • 1 Companies
    Staffing, Recruiting and HR companies provide these services, on an outsourced basis, for eRetailers.
  • 3 Companies
    Supply Chain Management and RFID companies provide tools, software or services to plan, implement and control eRetailers supply chain or provide hardware, software or radio-frequency identification (RFID) services.
  • 8 Companies
    Systems Integration
  • 3 Companies
    Tax companies tax software, tools, data or reporting solutions or services for eRetailers.
  • 3 Companies
  • 1 Companies
    Video companies provide software, tools or services for creating, editing, managing or publishing online video service.
  • 14 Companies
    Web Analytics companies provide software or tools for tracking, reporting and planning online browser activity or implement these services for eRetailers.
  • 27 Companies
    Web Design, Graphics and Usability companies provide website design, image management and manipulation, and usability testing / improvement for eRetailers.
  • 7 Companies
    Website Performance companies provide software, tools or services to track and report against online site, server, network, or integration performance.
  • 6 Companies
    Website Testing and Monitoring Services companies provide solutions or tools to test website functionality, monitor site Availability Performance.